Terms & Conditions arm64 – A Complete Guide to Using the Platform in Malaysia

By using the arm64 platform, you confirm that you have read, understood, and agreed to comply with all Terms & Conditions set out here. This acceptance is ongoing – each time you log in and use arm64, you reaffirm your agreement to the latest version of the Terms & Conditions in effect at that time.

Arm64 grants you a limited, non-exclusive and non-transferable licence to use our platform and services solely for your personal entertainment purposes. This licence does not cover any commercial rights, professional gambling activities on behalf of others, or any use that violates the terms herein.

To be eligible to register and use the arm64 platform, you must meet all of the following requirements without exception:

• At least 18 years old on the date of registration.
• Is a private individual (not a company, organisation, or any other entity).
• Have full legal capacity to enter into a valid and binding agreement.
• Not listed on arm64's self-exclusion register or any other problem gambling management programme.
• Not using the arm64 platform on behalf of any other individual or entity.
• Registering with accurate, truthful, and complete personal information at all times.

Each player is only permitted to hold one (1) active account on arm64 at any one time. Registering multiple accounts using different names, Malaysian phone numbers, email addresses, IP addresses, or devices is strictly prohibited and constitutes a serious violation of arm64's Terms & Conditions.

Upon registration, you agree to provide the following information accurately and truthfully:

• Full name as per your Malaysian identity card (MyKad)
• A valid, active email address that belongs to you
• An active Malaysian mobile number
• Exact date of birth for age verification

Arm64 reserves the right to verify your identity at any time by requesting a copy of your MyKad, bank statement, or other supporting documents. You are fully responsible for keeping your account information up to date should any changes occur. Failure to do so may result in delays in withdrawal processing or account closure.

Arm64 processes all financial transactions in Malaysian Ringgit (RM/MYR). All available deposit and withdrawal methods are Malaysian local payment methods only.

Accepted Deposit Methods

All withdrawals will be processed to the same Malaysian bank account or e-wallet used for the deposit, in line with security requirements and anti-money laundering (AML) compliance procedures. arm64 reserves the right to request additional verification for withdrawals exceeding certain limits or those deemed unusual.

Arm64 offers a variety of bonuses and promotions to players from time to time. Each bonus or promotion is subject to specific terms stated in the respective offer. The general terms applicable to all arm64 bonuses are as follows:

• The welcome bonus is only available to new players making their first deposit.
• Every bonus offer carries a wagering requirement that must be met before the bonus funds can be withdrawn.
• Wagering requirements are calculated based on the total bonus amount received, unless otherwise stated.
• Bonuses have a stated expiry period and will be automatically forfeited once that period has lapsed.
• Arm64 reserves the right to forfeit bonuses and any winnings derived from them in the event of misuse.
• Only one bonus offer may be active at a time unless otherwise stated.

Arm64 reserves the right to modify, suspend, or terminate any bonus or promotional offer at any time without prior notice. The use of automated software, arbitrage techniques, or any method deemed to constitute bonus abuse will result in the cancellation of all bonuses and account closure.

Arm64 offers a wide range of game categories including video slots (Thunder Fishing, 888 Dragons, Dragon Kingdom, Golden Mask, Burning Hot, Wild West Gold), card games (32 Cards), live casino with real human dealers, and Sports Betting covering Malaysia Super League football, EPL, badminton, and e-sports.

• Each game has its own specific rules, available within that game's interface.
• All arm64 slot and RNG games use a Random Number Generator (RNG) that has been certified by an accredited independent third-party auditing body.
• The RTP (Return to Player) value for each game is as stated in that game's information section.
• Any technical failure occurring during gameplay will be handled in accordance with the arm64 technical failure policy.
• Bets that have been accepted and confirmed cannot be cancelled or amended.
• Arm64 reserves the right to void any bets placed due to a technical error or incorrect odds.

A free demo mode is available for most arm64 slot and card games, allowing players to practise without any financial risk. Winnings from demo mode are virtual and cannot be withdrawn or converted to real money.

The following is a list of conduct strictly prohibited on the arm64 platform. Violation of any of the items below may result in immediate account closure, forfeiture of account balances, and legal action:

• Registering multiple accounts or using another person's identity.
• Using automation software, bots, scripts, or any tool that assists in making game decisions automatically.
• Colluding with other players to gain an unfair advantage in Live Casino or poker games.
• Attempted money laundering or financing of illegal activities through the arm64 platform.
• Exploiting software errors, bugs, or technical vulnerabilities in any game.
• Threatening, harassing or behaving rudely towards arm64 staff or other players.
• Abusing the bonus system in an irresponsible or fraudulent manner.
• Sharing or selling your arm64 account to another party.

Arm64 reserves the right to suspend or close any player account, with or without prior notice, under the following circumstances:

• Violation of any part of arm64's Terms & Conditions.
• Submitting false or fraudulent information during registration or the verification process.
• Activity suspected to involve money laundering or financing of illegal activities.
• Fraudulent activity directed at arm64 or other players.
• Self-exclusion request submitted by the player for responsible gambling purposes.
• Instructions from the relevant Malaysian authorities or regulatory bodies.

If your account is closed due to a violation, arm64 reserves the right to forfeit all account balances, including deposited funds and bonuses. If the closure is at the player's own request (self-exclusion or voluntary closure), any valid cash balance will be returned after the review process is completed.

Players may also close their own account at any time by contacting the arm64 support team via LiveChat or email at [email protected]. Account closure requests will be processed within 24–48 business hours.

Arm64 provides its platform and services on an "as-is" basis. While arm64 makes every effort to ensure the platform operates without interruption and free from errors, we cannot guarantee that the platform will always be available, free from technical faults, or free from disruptions beyond our control.

• Arm64 is not liable for any losses arising from a player's internet connection failure, device malfunction or technical disruptions on the player's end.
• Arm64 is not liable for any indirect, incidental, or consequential losses arising from the use of the platform.
• Arm64's total maximum liability to any player under any circumstances shall not exceed the actual amount deposited within the 30 days preceding the relevant liability claim.
• Arm64 makes no representation that online gambling activities are lawful in all jurisdictions. Players are responsible for ensuring their activities comply with their local laws.

Arm64 reserves the right to update, amend, or replace any part of this Terms & Conditions document at any time without prior notice, unless the change is material and substantially affects players' fundamental rights.

For material changes, arm64 will notify players through one or more of the following methods:

• Email notification sent to the player's registered email address
• A pop-up notification within the platform upon the player's next login
• Announcements on the arm64.my homepage

Continued use of the arm64 platform after any changes to the Terms & Conditions take effect will be considered acceptance of those changes. The "Last Updated" date at the top of this page will be revised each time a change is made to this document.

These arm64 Terms & Conditions are governed by and interpreted in accordance with the laws of Malaysia. Any dispute arising from or in connection with the use of the arm64 platform shall be resolved through the following process:

• Step 1 – Direct Complaint: Contact the arm64 support team via LiveChat or email at [email protected]. Most issues are resolved within 24 hours.
• Step 2 – Formal Escalation: If an issue cannot be resolved, players may submit a formal written complaint to arm64 via the official email address.
• Step 3 – Independent Resolution: If a dispute remains unresolved after 30 days, both parties agree to refer the matter to a mutually agreed mediation or arbitration body.

Arm64 is committed to resolving all disputes fairly, transparently, and within a reasonable timeframe. Final decisions regarding game disputes will be based on arm64's server records, which are considered definitive unless there is clear and irrefutable evidence of a technical error.

If you have any questions, concerns or complaints regarding the arm64 Terms & Conditions, please contact our team through the following channels. We are available to assist in Bahasa Malaysia at all times: