Arm64 takes the privacy and security of your personal data extremely seriously. This Privacy Policy document explains in detail what information we collect, how it is used, who has access to it, and what your rights are as an arm64 player regarding your personal data. Please read it carefully before using our platform.
How arm64 keeps your personal data protected at every stage of your time on the platform.
All data transmitted between your device and arm64's servers is protected with 256-bit SSL encryption — the same standard used by Malaysia's leading banks. This means your login credentials, payment details via DuitNow, FPX or Touch 'n Go eWallet, and all financial transactions are fully encrypted and cannot be intercepted by any third party.
Arm64 has never sold, rented or traded players' personal information to any third party for marketing or commercial purposes, and never will. Your data belongs to you — arm64 uses it only for platform operations, transaction processing and improving your user experience, within the clear boundaries set out in this Privacy Policy.
As an arm64 player, you have the full right to access, review, correct, or request the deletion of your personal data at any time. Submit your request to the arm64 support team via LiveChat or email at [email protected], and we will process it within the timeframe required under Malaysia's applicable data protection laws.
Arm64 player data is stored on servers protected by multi-layered access controls. Only authorised arm64 staff with a legitimate operational need may access player data, and every access is logged for internal security audit purposes. arm64 servers are audited regularly to ensure security standards remain up to date.
Arm64's Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and all applicable related regulations. arm64 is committed to complying with all Malaysian legal requirements concerning the protection of user personal data and will update this Privacy Policy whenever relevant legislative changes occur.
In the event of any data security breach affecting arm64 players' personal information, we are committed to notifying affected players within the timeframe prescribed by Malaysian law. arm64 will transparently explain the type of data exposed, the scope of the incident, and the steps taken to address the situation and prevent recurrence.
This Privacy Policy forms part of the agreement between you ("Player") and arm64 ("Platform", "We"). It describes arm64's privacy practices regarding the collection, use, storage, protection and disclosure of your personal data. By registering an account or using any arm64 service, you agree to the terms set out in this Privacy Policy.
Arm64 adopts a "privacy by design" approach — meaning data protection is built into every aspect of our platform from the ground up, not added on as an afterthought. This commitment is central to how arm64 operates and engages with our 350,000+ Malaysian players every day.
Arm64 collects your personal information in various ways as you use our platform. Below are the types of information we collect and how we collect them:
Arm64 uses the personal data collected solely for the following purposes:
| Purpose of Use | Legal Basis | Data Concerned |
|---|---|---|
| Player account management & verification | Contract | Name, email address, phone number |
| RM deposit & withdrawal processing | Contract | Bank / e-wallet data |
| Fraud prevention & AML | Legal requirement | Transaction records, IP address, MyKad |
| BM Customer Support 24/7 | Contract | Name, email, account records |
| Platform & game improvements | Legitimate interest | Session data, game logs |
| Malaysian legal compliance | Legal requirement | All related data |
| Promotional communications (with consent) | Consent | Email address, phone number |
Arm64 no use your personal data to make fully automated decisions that have a legal or similarly significant effect on you without human intervention, unless expressly stated and with your consent.
Arm64 does not sell player personal data to any third party for marketing or commercial purposes. However, in the course of operating the platform, arm64 may share your personal data with selected third parties under the following limited circumstances:
All third parties with whom arm64 shares data are bound by data protection agreements ensuring they handle players' personal information to the same or higher security standards as arm64. arm64 does not share players' personal data with entities outside Malaysia except where equivalent contractual protections are in place.
Arm64 continuously invests in security infrastructure to ensure Malaysian player data is protected to the highest standard. The key security measures we have in place are:
Data reflects arm64's internal security operational standards based on the latest audit.
While arm64 takes all reasonable steps to protect your data, no online system can guarantee absolute 100% security. You also play an important role in safeguarding your account — choose a strong password, never share your login credentials, and notify arm64 immediately if you suspect any unauthorised access.
Arm64 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you browse arm64. They help us recognise you as a logged-in user, remember your preferences, and analyse how our platform is used for continuous improvement.
| Cookie Type | Purpose | Duration | Opt-Out Available? |
|---|---|---|---|
| Session | Maintaining your login session | Session only | No (required) |
| Security | Preventing CSRF & security attacks | Session only | No (required) |
| Options | Remembering language & display settings | 30 days | Yes |
| Performance | Traffic analysis & usage patterns | 90 days | Yes |
You can manage or delete cookies through your web browser settings at any time. However, please note that disabling essential cookies may affect the functionality of the arm64 platform, including your ability to log in to your account. arm64 does not use cookies to track your activity on other websites outside the arm64.my platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and arm64's privacy policy, you have the following rights regarding your personal data:
Request a copy of all personal data arm64 holds about you at any time.
Correct any inaccurate or incomplete personal data in your arm64 account.
Request the deletion of your personal data in certain situations permitted by law.
Object to the processing of your personal data for direct marketing purposes at any time.
Receive your personal data in a machine-readable format for transfer to another party.
Request a restriction on the processing of your data under certain circumstances, such as during a dispute or review.
To exercise any of the rights above, please contact the arm64 privacy team by email at [email protected] with the subject line "Data Privacy Rights Request", along with your full name and arm64 account number. arm64 will respond to your request within 21 business days in accordance with Malaysia's PDPA 2010 requirements. If additional time is needed, we will inform you of the expected timeframe.
Arm64 does not retain your personal data for longer than is necessary for the purposes for which it was collected, unless a longer retention period is required by Malaysian law. arm64's data retention policy is as follows:
Once the retention period expires, your personal data will be securely deleted or anonymised using methods that ensure it cannot be recovered or re-identified. arm64 conducts periodic reviews of stored data to ensure that only data still required is kept.
The arm64.my platform may contain links or references to third-party websites in certain contexts. The arm64 Privacy Policy applies only to the arm64.my platform and services operated directly by arm64.
Arm64 conducts regular checks to ensure all links on our platform lead to legitimate and safe destinations. If you come across any suspicious or irrelevant links on the arm64 platform, please report them to our support team immediately.
Arm64 strictly prohibits individuals under the age of 18 from registering or using our platform. This prohibition is not merely a terms of service requirement — it is arm64's social commitment to protecting Malaysian children and minors.
Arm64 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, applicable Malaysian legislation, or developments in our platform's operations. Any changes to this Privacy Policy will take effect once the latest version is published on arm64.my with an updated "Last Updated" date.
For material and significant changes to how arm64 handles players' personal data, we will notify you through:
Your continued use of the arm64 platform after any changes to the Privacy Policy take effect will be considered your acceptance of those changes. If you do not agree with the changes made, please discontinue use of the platform and contact us to close your account.
If you have any questions, concerns or complaints regarding arm64's Privacy Policy or how we handle your personal data, please reach out to us through the following channels. Our team is available to assist in Bahasa Melayu at all times:
For arm64, this Privacy Policy is more than just a legal document we are obliged to have. It reflects our core values — that every Malaysian player who trusts arm64 deserves to know exactly how their personal information is managed. The trust you place in arm64 when you register, make a deposit via DuitNow or FPX, and play your favourite slots, live casino, or card games — that trust is something we take very seriously and guard with care.
In today's digital age, personal data is an incredibly valuable asset. arm64 recognises that Malaysian players are becoming increasingly savvy and concerned about their data privacy — and we fully support this positive development. That is why arm64 has never taken shortcuts when it comes to privacy. We invest in cutting-edge security infrastructure, train our staff on the importance of data protection, and continuously update our privacy practices in line with the latest developments in legislation and technology.
One thing we take pride in is arm64's clean track record — no major data breach incidents since our founding in 2019. This is no accident; it is the result of continuous investment in security, around-the-clock monitoring, and a privacy-first culture embedded at every level of the arm64 organisation. Over 350,000 Malaysian players have entrusted arm64 with their personal data, and we do not take that responsibility lightly.
If at any time you have questions about how arm64 handles your personal data — whether a simple query or a more serious concern — we encourage you to reach out to us directly. arm64's Bahasa Malaysia-speaking support team is available 24 hours a day, 7 days a week. We believe that open and honest communication is the foundation of a healthy relationship between arm64 and our Malaysian player community.
Arm64's concrete commitment to protecting the privacy of every Malaysian player, every day.
Every financial transaction on arm64 — from your first RM 20 deposit via DuitNow to a multi-million-ringgit jackpot withdrawal — is encrypted with 256-bit SSL. This means your banking data never travels as plain text that could be intercepted or stolen by any party in transit between you and arm64's servers.
Arm64 has never and will never sell player profiles, gameplay activity data, or any personal information to advertisers, data brokers, or third-party marketing parties. This is an absolute commitment from arm64 — you are not our product. You are our customer and community, and we care for you wholeheartedly.
Arm64 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA 2010), ensuring your privacy rights are upheld under Malaysian law. arm64 conducts regular privacy impact assessments and has appointed a dedicated Data Privacy Officer responsible for maintaining ongoing compliance with PDPA requirements.
Whenever there are material changes to how arm64 handles player privacy data, we will notify you in advance via email and in-platform notices — not quietly update a document without telling anyone. This transparency is a core part of arm64's commitment to maintaining your trust.
Answers to the most frequently asked questions about how arm64 handles player data privacy.
Responsible Gaming: All games on arm64 are for entertainment purposes only. Please play only with money you can afford to lose. arm64 provides daily deposit limits, session time limits, and self-exclusion options to help you stay in full control of your play. Individuals under 18 are strictly prohibited from using this platform.
Learn MoreOver 350,000 Malaysian players have entrusted arm64 with their personal data and enjoyed a safe, fair and enjoyable online entertainment experience. Register for free today and see the difference for yourself!